CKE Terms & Conditions
We may make changes to these Terms at any time. Any changes we make will be effective immediately when we post a revised version of these Terms on the Site. The “Last Updated” date above will tell you when these Terms were last revised. By continuing to use this Site after that date, you agree to the changes.
While some of the events listed on the Site may appeal to children, the Site is not targeted at children under the age of 13, and they are not permitted to use the Site. We strongly encourage all parents and guardians to monitor the Internet use by their children. If you use the Site, you affirm you are at least 13 years old.
Ticket Package Orders
Ticket packages are sold on a first come first served basis and while quantities last. It is your responsibility to check your order. If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.If after submitting your order you realize that you made a mistake, and you are within 24 hours from the time you submitted the order, you can email customer service at firstname.lastname@example.org or call us at (888) 458-8297 toll-free from the U.S., Canada and Mexico, or (800) 45892971 toll-free from Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland or United Kingdom. A 10% handling fee will be deducted from any monies we may agree to refund to you in connection with any such mistake.
Billing Information Verification
Orders are processed only after a billing address and other billing information have been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket package order that can delay processing and delivery. In these cases, customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your ticket package to another customer without further notice.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other Live Nation operated system.
Resale and Promotions
Resale of ticket packages is expressly prohibited. Photo identification will be required at the time of delivery for each person named on an order. Tickets may not be used for advertising, promotions, contests or sweepstakes unless formal written authorization is given by us.
All ticket prices are in U.S. Dollars and are inclusive of taxes unless otherwise stated.
We accept American Express, Visa, MasterCard and Discover as methods of payment.
Opening Acts and Festival Performers
Opening acts or guests may sometimes tour with headlining performers or other attractions. We are not always made aware of opening acts or the length of their performances. Opening acts, as well as festival performers, are subject to change or cancellation at any time without notice. We will not provide a refund if an opening act or festival performer is changed or cancelled. If your event ticket is for a sponsored concert series with multiple feature performers, and there is a partial cancellation or change in artists performing in that concert series, we will not provide a refund.
Postponed or Rescheduled Events
If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not be issued for most rescheduled events or postponements. We will not refund you for postponed or rescheduled events.
Ticket Packages are non-transferable and, except in limited circumstances, non-refundable. If we issue you a refund for a ticket due to a canceled or postponed event, we will issue a refund of the ticket package face value paid. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and we may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
In the case that an event is relocated to a different venue, tickets for the new venue will be provided if necessary and a refund will not generally be given. Exact refund and exchange policies are determined on a show-by-show basis by the venues and performers. If seating is not available at the new venue a refund will be offered.
Lost or Stolen Tickets
When you receive your tickets keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight and heat can damage some tickets.
Claims of Copyright Infringement on the Site
Under the Digital Millennium Copyright Act of 1998 (the “DMCA”) if you believe in good faith that any content on the Site infringes your copyright, you may send us a notice requesting that the content be removed. The notice must include: (a) your (or your agent’s) physical or electronic signature; (b) identification of the copyrighted work on our Site that is claimed to have been infringed (or a representative list if multiple copyrighted works are included in one notification); (c) identification of the content that is claimed to be infringing or the subject of infringing activity, including information reasonably sufficient to allow us to locate the content on the Site; (d) your name, address, telephone number and email address (if available); (e) a statement that you have a good faith belief that use of the content in the manner complained of is not authorized by you or your agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that you or your agent is authorized to act on behalf of the copyright owner. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, you may send us a counter-notice. You may read more information about the DMCA at http://www.loc.gov/copyright. There can be penalties for false claims under the DMCA. We suggest that you consult your legal advisor before filing a notice or counter-notice.
It is our policy to terminate, in appropriate circumstances, the access rights to the Site of repeat infringers.